FAQ 

FAQ... Answers to some Frequently Asked Questions, that also form part of our Terms & Conditions.

Are the prices per person or per apartment?
The prices are per apartment, per night, depending of the number of persons in your party.

Are the electricity, gas and water included in the daily price?
Yes, this is all inclued in the price. However, please turn the fans | lights out every time you leave the apartment. We would like to save energy.

How much do I pay to make the booking?
To confirm the booking we require a 30% deposit. This can be made by bank transfer or by credit card.

How do I pay the deposit?
The deposit is to be paid by bank transfer or credit card.

How and when do I pay the remaining balance?
The remaining balance is to be paid in cash (euros) upon arrival.

Are bed linen and towels provided in the apartment?
Bed linen and towels are provided in all of our apartments.

Can we smoke in the apartment?
Some of our apartments have a terrace or small balcony which you can smoke on, but we ask you not to smoke in the apartments.

Can we have parties in the apartment?
No, absolutely no parties allowed in any of our apartments. Please remember that most of our apartments are in residential buldings, and we have to respect our neighbours.

Is there a security deposit that I have to pay upon arrival?
Yes. We do ask you to pay a cash security deposit.

Is there an extra charge for cleaning?
Yes, there is one time cleaning fee of 40-70 euros depending on the apartment.

Is there a late check-in fee?
There is an extra 20 Euro fee for late arrivals after 8:00 p.m., as we need to pay someone to do these check-ins.

How often are the apartments cleaned?
Your apartment is cleaned before you arrive. And on request Ė every time you need it, but please note that there is a charge for every extra cleaning.

Where will we get the keys?
At the apartment at check-in.

What is the check-in procedure?
When you arrive, the person doing the check-in will meet you at the apartment, show it to you, make sure that you like it, explain all you need to know about the apartment, and after paying, you will be given the keys to the apartment. From this moment you can start to enjoy your stay in Barcelona.

What is the check-in and check-out time?
Check-in time is from 15:00 pm on, and check-out at 11:00 am. Whenever possible we are flexible with these times and are happy to discuss your requirements.

What if I arrive late at night?
We can accommodate every late check-in, but please note there is an extra charge of 20 euros, for the check-ins after 8 p.m.

What is the check-out procedure?
We donít do the check-out on all apartments. All you need to do on the day of your departure is to leave the keys on the table and shut the door behind you. Please make sure that you do not leave any personal belongings behind, we are not responsible for any of your personal effects; private belongings & valuables need to be insured by you under your Holiday Travel Insurance! If you need to contact us you can do so at any time. And please, donít leave the garbage in the apartments, normally you can leave it at night between 8 and 10 p.m. on the street.

What is the minimum stay?
Not all, but some apartments have a minimum 3 night booking requirement. In high season and at certain other times there may be a 7 night booking requirement. Please check the information for each apartment. There is no maximum booking requirement. Bookings are subject to availability.

Do the apartments provide wheel-chair access?
Not all of our apartments have wheel-chair accessibility. Please contact us to discuss your requirements.

Do children count as adults?
It depends of the age of your children. Children younger than 5 years donít count as adults.

Do you provide baby cots?
Yes, we can provide a cot at no extra cost. Please contact us to discuss your requirements.

Are pets allowed?
It depends on the apartment. Please contact us to discuss your requirements.

How do I get from the airport to the apartment?
All our apartments are in the city centre, and you have 3 ways of getting there:

1.By Train. When you arrive in the arrivals lounge there are signs to the train station. The station is reached via an overhead walkway located just outside the terminal T2 entrance. Trains leave at '13 and '43 minutes past the hour until 23.40, all taking the same route into Barcelona stopping at Barcelona Sants, Paseo de Gracia, Arc de Triomf and Clot.

2. By Taxi. Barcelona's distinctive black and yellow licensed cabs are usually in thankful abundance in ranks outside the terminals. You may have to queue but this normally moves very quickly. Expect to pay between Ä30 and Ä40 into central Barcelona. Taxis usually charge extra for luggage.

3. By Aerobus. There is a regular bus service outside each terminal at Barcelona Airport. Weekdays buses leave every 15 minutes from 06:45 until 23:00 and weekends and holidays they leave every 30 minutes. The Aerobus stops at Plaza Espanya, Gran Via, Passeig de Gracia, Placa Universitat and Plaza Catalunya. The journey into central Barcelona takes about 30 minutes and a one way ticket costs about 5€.

Please, donít forget to call us from the airport as soon as you collect your luggage and are about to board the bus or taxi.

What is the time difference for Spain?
You can find the information here.

We suggest to our clients to carry valuable documentation, creditcards, money, etc, in a money belt or something similar, as purse snatchers are too common in this city, specially in the tourist areas. Make photocopies of your passport or ID and carry this around with you instead.

 

For more information contact:
info@rentalona.com

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